Community Resource Coordination Groups

(OR)

FAQ

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FREQUENTLY ASKED QUESTIONS (FAQ)

Below are frequently asked questions from people, families, and members about the Community Resource Coordination Group (CRCG) Program:

CRCGs help people with complex needs that can't be met by a single agency. They join people or families with public and private agencies to get people the help they need.
CRCGs serves the following age groups:
  • Children and youth: 22 and younger
  • Adults: 18 and older
  • Families: All ages
Different CRCGs serve different age groups. CRCGs may serve mostly children and youth, or adults, or use a combined model that serves both populations.
CRCG representatives from state and local agencies work together with the person, or the family to find help for their unique needs. The representatives each meet different needs the person, or the family might have. The representatives and the person or family talk for 30 minutes to an hour. During this talk, the person or family shares their situation, and the group discusses possible services that may help. Based on the needs discussed, the CRCG will work with the person or family to create an Individual Service Plan. Every community has different services and resources, so each meeting and each plan will be different. However, every CRCG works with the person or family to help them get the services they need.
An Individual Service Plan is an agreement for coordination of services developed between the person or the family and the CRCG. The planning process involves looking at the person or, the family's complex needs and helps them get the services they need. The person, families, and service providers work together to develop the plan during the CRCG meeting.

A family representative is a parent or legal guardian of a child who has emotional, behavioral, physical, mental health challenges, or intellectual disabilities and has been through the CRCG process. The family representative can answer questions the family might have, and support the family during and after the meeting.

A CRCG family representative is encouraged to be at every CRCG Staffing, or meeting where Individual Service Plans are created. A family representative may or may not be present, to make sure person or, family specific needs are met. They can also help a person or family feel more comfortable speaking about their personal life with a group of strangers.

People are connected to CRCGs by state agencies, a family representative, or directly from the community through a referral. A person may also refer themselves by contacting their local CRCG chair. To find a local CRCG in your area, use the "Find Your Local CRCG" feature at the top of this page. You will see the local CRCG chair name and phone number.
There are about 140 local CRCGs across Texas' 254 counties. To find a local CRCG in your area, use the "Find Your Local CRCG" feature at the top of this page. Search by city or county.
If there isn't a CRCG in your local area, please contact the State CRCG Office by email at: CRCG@hhsc.state.tx.us. Please tell us your county, who needs help and why that person needs help. The State CRCG Office will find the closest CRCG to you or a state agency that can help.
Bring information about the person or family in need of help. Some examples are:
  • Medical history and insurance, if you have it.
  • Names of medical professionals or mental health professionals you have seen or are seeing.
  • "Release of Information" documents from current or past professionals who have helped you or your family. These documents give professionals permission to share personal information with CRCG members.
  • Names and types of services you or your family have received.
  • Names and types of services you need.
  • Anything else you would like the group to know.
This information will help the CRCG members develop a plan that fits the person's or family's needs.